With a bachelor’s degree in Computer Science, an MBA, and extensive experience in IT managed services across multiple industries—primarily telecommunications, state-owned enterprises, the public sector, and private sector enterprises—I have developed deep expertise in service design architecture. My work spans various technologies, manufacturers, distributors, and partners, focusing on formulating strategic frameworks for IT infrastructure maintenance, IT operations, and IT-as-a-Service delivery models. This ensures operational efficiency, service reliability, and alignment with business objectives.